Frequently Asked Questions
Frequently Asked Questions
LUNA | Ray is a 3-in-1 multifunctional medical device (IPL + ND:YAG + Diode Laser) offering a safe and effective way to permanently reduce unwanted hair and improve skin appearance. Our commitment to innovation, reliability, education, and high quality sets us apart. We provide rigorous training, expert consultation, and lifelong support. Our customer service team is operational 7 days a week to promptly handle any unforeseen situations. LUNA | Ray ensures faster treatments, enhanced patient comfort through integrated cooling systems, and precise targeting for effective results with minimal damage to surrounding skin. It’s suitable for all skin types and hair colors, and its easy-to-operate system automatically sets parameters based on skin type and desired treatment.
Yes, we facilitate third-party financing options through our select group of partners. We maintain direct contact within these companies to expedite application processing, ensuring you receive a swift response to help you make an informed decision regarding your device payment.
Yes, LUNA Aesthetic solutions, including the LUNA | Ray device and its treatments, are intended for professional use only. They are designed to be applied by aesthetic physicians, dermatologists, aesthetic technologists, or other certified professionals. It’s important to note that specific regulations regarding who can operate laser devices vary by state, and interested parties should consult their current state legislature for the latest information.
Yes, we provide comprehensive training. Your clinical training for the LUNA | Ray device is conducted by our dedicated clinical trainer and covers everything around its safe and effective use and operation. Our programs are designed to fully equip you to master your LUNA | Ray device, ensuring you gain practical expertise. The specific format of your training will be discussed and arranged during your consultation with our sales team, ensuring it meets your needs.
At LUNA Aesthetic, we stand for reliability and high quality. All our products are subject to European standards and quality testing procedures. We offer a 2-year warranty on the Luna Ray device and a 1-year warranty on the three handpieces, effective from the date of purchase. Within this warranty period, we offer a free repair warranty for any breakdown due to non-artificial factors. Repairs for issues outside of the warranty period or without an extended warranty will be the responsibility of the clients. Our customer service team is operational 7 days a week to ensure any unforeseen situation is handled promptly, demonstrating our commitment to lifelong support for our partners.
We are committed to providing lifelong support to all our partners. Our customer service team is operational 7 days a week to ensure any unforeseen situation is handled promptly. This includes expert consultation, assistance with device operation, and addressing any questions that may arise as you integrate LUNA | Ray into your practice.
To ensure optimal performance and longevity of your LUNA | Ray device, it is important to follow the maintenance guidelines provided in the user manual. A key aspect includes changing the distilled water every 1-2 months. General cleaning and adherence to operational standards as outlined in the manual will help maintain the device effectively.
Yes, the LUNA | Ray is designed for versatility. Its Diode Laser technology is suitable for permanent hair reduction across all skin types (Fitzpatrick I-VI) and hair colors, ensuring effective and comfortable treatments. The ND:YAG laser is also suitable for all skin types and can effectively treat a range of conditions, including tattoo removal, on all skin tones. The IPL technology is also versatile for various skin treatments across different skin types.
The LUNA | Ray is built with durability in mind. Just like a car, proper device maintenance is crucial for maximizing lifespan. On average you can expect high quality laser devices to last anywhere between 5-15 years.
One of the key benefits of LUNA I Ray is the absence of device-specific consumables like proprietary cartridges or components that need frequent replacement, resulting in 100% margins per treatment.
Should you require any replacement parts or accessories for your LUNA | Ray device, please contact our customer service team directly. They will assist you with ordering and provide any necessary guidance.
These solutions are intended to be applied by aesthetic physicians, dermatologists, aesthetic technologists, or certified professionals. Adding these high-value treatments to your portfolio can improve patient retention and position your center as a benchmark in advanced aesthetic technology.
